Refund policy
Return and Refund Policy
At EcoVera, we're all about offering the best skincare products and making sure our customers are happy and satisfied. We accept returns for valid reasons for example you received defective or wrong items. But remember, we don’t do refunds and no exchange.
How to Return a Package
Contact us by WhatsApp message or email with the details below:
WhatsApp Message: 0092 3349938673
Email: customer@ecovera.online
Give us your Order ID, tell us why you’re returning it, attach your invoice, and add a photo of the product to show the problem.
Eligibility for Return: You can return Products if:
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It’s damaged or defective when you get it.
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You got the wrong item.
Non-Eligible Returns: We won’t accept returns if:
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The product is damaged due to misuse or overuse.
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It’s returned without its original packaging (like price tags, labels, boxes, and accessories).
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The product is used or changed.
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You try to return it after 5 days from the day you get it.
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It's a free product given by the brand.